Privacy Policy

At Mindfulness with Lauren, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using this website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Mindfulness with Lauren is a home-based hypnotherapy and counselling service located in South Leicestershire. We are committed to ensuring the privacy and security of your personal data.

2. What Information We Collect

We may collect and process the following personal information:

Contact Information: Name, email address, phone number.
Booking Details: Appointment dates, service preferences, and goals discussed during Discovery and Consultation Calls.
Health Information: Relevant details you voluntarily provide that help tailor hypnotherapy and counselling sessions.
Technical Information: IP address, browser type, and usage data collected when you visit our website.

3. How We Use Your Information

Your information is used for the following purposes:

To schedule and manage appointments, including Discovery Calls, Consultation Calls, and sessions.
To personalise your hypnotherapy and counselling experience based on your needs and goals.
To communicate with you regarding bookings, cancellations, or updates to our services.
To comply with legal and regulatory requirements.

4. Legal Basis for Processing

We process your personal information under the following legal bases:

Consent: When you voluntarily provide your information for consultation or therapy.
Contract: To deliver services you have requested.
Legitimate Interests: For communication and service improvements.

5. How We Protect Your Data

We implement robust measures to ensure your data is stored securely:

All electronic records are stored on password-protected devices.
Physical documents are kept in a secure location.
Personal data is only accessible to authorised individuals.

6. How Long We Keep Your Information

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Typically:

Client records: Retained for 7 years after your last session.
Contact information: Retained until you request removal.

7. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. Your data may only be shared in the following circumstances:

With legal authorities if required by law.
With your explicit consent, such as referrals to other professionals.

8. Your Rights

Under UK GDPR, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Erasure: Request that we delete your personal data, subject to legal obligations.
Restriction: Limit how we process your data in certain circumstances.
Objection: Object to the processing of your data for legitimate interests.
Data Portability: Request a copy of your data in a structured format.

To exercise your rights, please contact us at [Insert Contact Email].

9. Cookies and Website Usage

We use cookies to improve your experience on our website and collect data on how our site is used. For detailed information, see our Cookie Policy.

10. Third-Party Links

Our website and social media platforms may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Email: mindfulnesswithlauren@gmail.com
Facebook, Instagram, TikTok: @mindfulnesswithlauren

Get in touch today